Quickest way staff members can submit a work order is by submitting an Incident IQ ticket. Click login below to login in Incident IQ or go to Get Help to get step by step guide.

Login Get Help or follow these steps:

Logging into Incident IQ

1. Visit: https://edenpr.incidentiq.com
2. Select: “Sign in with Eden Prairie Schools Login”
3. Enter your district email address: First_Last@edenpr.org, and then click “Next”
4. Enter AD password, and choose “Sign in”

Ticket Creation

1. Choose “New Ticket”
2. Choose "Facilities"
3. Select the sub category
4. Describe your issue
5. Add “Location/Room Details”
6. Enter Yes or No to “Is this ticket Urgent?”
7. “Notify additional users” if needed
8. “Attach Files” if needed
9. “Submit Ticket”
10. The ticket will be confirmed along with a ticket number.  A confirmation email will be sent.
11. Comments can be added to the ticket after submission as additional information for the technology agent.
12. Under “My Tickets”, the Open Tickets will be listed.  By clicking on the Ticket link, updates will be available.